Creditor Disability Claims Assistant

Description

Job Description:
We are looking for a Creditor Disability Claims Assistant in Toronto, ON
The Creditor Disability Claims Assistant is responsible for handling all incoming CIBC Creditor initial claims and requests via fax, phone and email and to ensure that claim contents are all in tact so that the Claims staff can assess and process Creditor life, disability, and job loss claims within the department specified turnaround times. This involves identifying new and recurring creditor claims, recording incoming mail and distribution of claim files to Claims staff on same day claim is received. The Creditor Disability Claims Assistant will report to the CIBC Team Manager.
What you will do

• Sorting of all mail received and scanning into proper client based email boxes
• Sort, match and mail creditor claim cheques, system produced letters and
• Ensure envelopes for couriers are ready on time for pick up
• Complete daily requests sent to the Creditors, claimants and estates to obtain the necessary claim documentation prior to adjudication
• Receiving and respond to incoming emails from client email boxes on Outlook
• Corresponding with claimants and estates (including telephone conversations)
• Liaising with the Creditors (Banks)
• Preparation of new claims and reoccurring mail received for existing claims, downloading claims received by email/mail/portal or fax into Creditor claims system
• follow ups on pending information with clients/claimants & estates
• Entering claim information on database mainframe
• Insuring all couriers are ready to go at appropriate time.

What you will bring

• Detail oriented
• Ability to work in a team environment
• Strong written and verbal communication skills
• Multitasking
• Organizational & time management skills
• Ability to adapt to change quickly
• System knowledge skills – Outlook, Excel & Word

Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact [email protected] .
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid